TERMS AND CONDITIONS OF SALE – VOLTMAX S.À R.L.
Applies to all purchases made through the VOLTMAX S.À R.L. online store within the territory of Luxembourg.
Last update: 19th of November 2025
1. Seller Information
The seller is:
VOLTMAX S.À R.L.
Registered address: 47 Rue Mathias Tresch, L-2626 Luxembourg
Showroom / personal pickup: 34 Rue Gabriel Lippmann, 5365 Munsbach Schuttrange, Luxembourg
VAT: LU34874947
RCS (Trade Registry): B270450
E-mail: info@voltmax.lu
Phone: +352 661 770 871
2. Scope of Activity
These Terms and Conditions govern the purchase of products and installation services offered by VOLTMAX S.À R.L.
Sales and delivery are strictly limited to the territory of Luxembourg.
We do not deliver to other EU countries or outside Luxembourg.
The Terms apply both to B2C consumers and B2B clients, unless otherwise agreed in writing.
3. Products and Services
VOLTMAX provides heating devices, energy storage systems, and other energy products approved for sale in the EU.
Products are not customized or made to order.
Some products include installation in the price; other products require paid installation service. Full details are always specified in the product description.
4. Payment Terms
We only accept online electronic payments – as displayed in the checkout section.
No prepayments or deferred payments apply.
Orders are processed only after the payment has been confirmed.
The same payment rules apply to both B2B and B2C customers.
5. Order Processing and Delivery
Standard order processing time: up to 7 business days after payment.
We contact the customer within 48 hours to arrange a delivery date.
Delivery is performed exclusively by VOLTMAX transport.
Personal pickup is possible from our showroom (address above), if selected during checkout.
If the customer does not accept the proposed delivery dates within 7 days, the delivery time may be extended due to the customer’s responsibility.
6. Right of Withdrawal (Returns)
A consumer (B2C) has the right to withdraw from the contract within 14 days, in accordance with EU law.
Returns must be made in person at the showroom, at the customer's expense.
The product must be complete and remain undamaged.
The right of withdrawal does not apply if the product was installed, used or shows signs of installation – as stated in the product description.
7. Warranty and Claims
All products come with a standard 2-year warranty within Luxembourg (EU territory).
Complaints may be made by phone or via the seller.
A VOLTMAX technician will assess service possibilities and propose one of the following:
repair
product replacement
refund
8. Installation and Safety
All products sold by VOLTMAX are certified and approved for the EU market.
Depending on the product, installation may require a certified electrical company.
VOLTMAX is not liable for damage caused by incorrect installation or misuse that does not follow the instructions.
9. Force Majeure
Neither party shall be liable for delays or non-performance if caused by force majeure events such as natural disasters, fires, floods, strikes, epidemics, actions of public authorities, power or material shortages, transport disruptions, etc.
In such cases, deadlines shall be reasonably extended.
10. Personal Data and Cookies
Personal data is processed in accordance with the GDPR and Luxembourg law.
Cookies are used for technical and analytical purposes.
Newsletters are sent only with the user’s explicit consent.
Data may be transferred to external marketing and analytics providers (e.g., Meta, Google) only after consent has been given.
The customer has the right to access, modify, delete, or object to data processing.
11. Jurisdiction and Governing Law
All agreements between the customer and VOLTMAX S.À R.L. are governed exclusively by Luxembourg law.
In the event of a dispute, the competent courts are located in Luxembourg.
12. Final Provisions
Commercial information published on the VOLTMAX website is for informational purposes only and does not constitute a binding offer to contract.
VOLTMAX reserves the right to update these Terms and Conditions.
PRIVACY POLICY – VOLTMAX S.À R.L.
Last update: 19th of November 2025
1. Data Controller
Data controller:
VOLTMAX S.À R.L.
47 Rue Mathias Tresch, L-2626 Luxembourg
Showroom: 34 Rue Gabriel Lippmann, 5365 Munsbach Schuttrange, Luxembourg
VAT: LU34874947 | RCS: B270450
Email: info@voltmax.lu
Phone: +352 661 770 871
For data protection matters:
2. Purpose and Legal Basis of Processing
Personal data is processed only insofar as necessary for the following purposes:
| Purpose | Legal basis (Art. 6 GDPR) |
|---|---|
| Order processing & delivery | b – performance of a contract |
| Invoicing & accounting | c – legal obligation |
| Customer contact | f – legitimate interest |
| Returns & warranty | b + c |
| Newsletter & marketing | a – consent |
| Analytics & cookies | a or f |
| Website security | f |
| Legal defence: claims | f |
3. Data Recipients
Data may be shared only with:
accounting and financial service providers
online payment processors
hosting and IT service providers
external analytical/marketing tools – only with consent
public authorities when required by law
Data is NOT sold to unrelated parties.
4. External Tools (Google, Meta, etc.)
Analytical or marketing data may be processed by external tools
(e.g., Google Analytics, Meta Ads) only after separate user consent (opt-in).
Data may be transferred outside the EEA only if:
consent is given,
transfer follows EU Standard Contractual Clauses (SCC) or Privacy Shield 2.0,
data is anonymised or pseudonymised wherever possible.
The user may withdraw consent at any time.
5. Data Retention
| Data type | Retention period |
|---|---|
| Accounting & invoices | 10 years |
| Orders | up to 5 years (legal claims) |
| Newsletter | until consent is withdrawn |
| Contact enquiries | 12 months |
| System logs | up to 6 months |
6. User Rights
The user has the right to:
access their data
rectify or delete data
restrict processing
data portability
object to processing
withdraw consent (if applicable)
lodge a complaint with the supervisory authority:
CNPD Luxembourg
Commission Nationale pour la Protection des Données
7. Cookies
The website uses cookies:
technical cookies – necessary for operation
analytical & marketing cookies – only if the user consents
Cookies can be managed via browser settings or via the consent panel on the website.
8. Changes to the Privacy Policy
If relevant changes occur, the user will be informed via e-mail or site notification.
The current version is always available on the website.
Changes apply from the date of publication unless consent must be renewed.
9. Data Protection Contact
For all privacy-related matters:
A response will be provided within 30 days.